Terms and Conditions

As a guest of Coconut Condos, I agree to the following terms and conditions:


1. Agreement:  The Owners and Guests agree as follows: Guest is over the age of 21 and will be an occupant of the unit during the entire reserved period. Other occupants will be family members, friends, or responsible children. No door key codes or key will be issued to anyone other than the tenant listed on rental agreement. The maximum number of guests per 2bd/2ba condominium is limited to six (6) persons. The maximum number of guests per 1bd/1ba condominium is limited to four (4) persons. This property requires a three (3) night minimum stay and longer stays may be required during holiday periods. Rates are subject to change without notice.

2. Pets: In the event that your animal is a service animal, please send official documents to our office as soon as possible and we can register the paperwork. It is Coconut Condos policy that all Service animals are registered. It is Coconut Condos policy that no animals except certified service animals are allowed, and service animals must be registered with Coconut Condos and the Resort where your rental property is located. If your animal is not a service animal, please find another home for your furry friend for your stay. A $500 fine will be assessed for animals lacking proper documentation.

3. Smoking: The Hawaii Legislature enacted State Law 295, effective November 2006, which prohibits smoking in all enclosed or partially enclosed areas open to the public. Violations will result in fines, including a $400 fee if tenants smoke in unit.

4. Deposits/Payments: An advance payment equal to 50% of the rental rate is due at the time of reservation. The advance payment will be applied toward the room rent. The BALANCE OF RENT is due thirty (30) days before your arrival date. If initial reservation is less than (30) days, full amount is due upon reservation. Payment can be made by credit card, personal check in U.S. funds, bank money order or cashier’s check payable to Coconut Condos. A $35 fee applies to all returned checks.

5. Damage Waiver Fee:  A $79.00 nonrefundable Damage Waiver Fee is required for all reservations. Coconut Condos, LLC requires a valid Visa, Amex, MasterCard or Discover number on file in addition to the $79.00 Damage Waiver Fee. The Damage Waiver Fee is a nonrefundable Fee that relieves Guests of the cost for unintentional and accidental damage to the Property and its contents, not to exceed the amount of coverage (up to $1000.00 of unintentional damage). In the event of damage, guest must take all reasonable, necessary steps to protect the property and prevent further damage to it; report the damage in writing prior to check­out to Coconut Condos staff. The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry into the owner`s supply closet, unauthorized pets, unreported damage, extensive cleaning required at check­out, smoking, exceeding occupancy limits or parking limits, and any other charges/polices in Coconut Condos, LLC’s Rental Policies and Rental Agreement including any fines imposed on Coconut Condos, LLC or Property Owner by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Guest or visitors of Guest (Excess Damage Costs). Guest will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to the Guest`s credit card. Guest assumes full responsibility for any items found to be missing and any damage due to misuse, negligence or action on Guest`s or Guest`s visitors’ part, except in the case of normal wear­-and-­tear reported to Coconut Condos, LLC within 48 hours of Check-­in. If any Maka Sea items are missing upon your check­out, we will assume that you have taken them with you as a memory of your stay and a charge will be applied to your credit card on file. Maka Sea Bed Runner: $125, Maka Sea Pillow (Text): $72, Maka Sea Pillow Sham: $69.

I hereby authorize my credit card to be charged for unintentional damage beyond $1000 and for any intentional damage, theft, occupancy after departure date or departure time, unauthorized pets, excessive cleaning required at check­out, smoking, exceeding occupancy or parking limits, and any other mentioned charges/policies in the Rental Agreement including any fines imposed on Manager by City, County or State as the result of violation of any law, rules or regulations or any fines or costs levied by any Home Owner/Condominium Association for violations of any Covenants or Restrictions by Guest or visitors of Guest ("Excess Damage Costs"). I/we have read and agree to the Damage Waiver Fee section of this Agreement.    

If the credit card listed in the above “Damage Fee Waiver Clause” does not provide sufficient funds for “Excess Damage Costs,” as defined in the above “Damage Fee Waiver Clause,” I do hereby personally guarantee payment for such damage. And furthermore, I as the guarantor do hereby authorize and empower any attorney of any court of record of the state of Hawaii or elsewhere to appear for and to enter judgment against us, or any of us, in favor of Coconut Condos, LLC for any sums due under the above “Damage Fee Waiver Clause” plus interest with costs of suit, release of errors, without stay of execution, and with thirty-­three and one­-third percent (33 1/3%) as a reasonable attorney`s fee, and the Guarantors hereby waive and release all benefit and relief from any and all appraisement, stay or exemption laws of any state now in force or hereafter to be passed.

If the reservation was made through the Airbnb website, a security deposit is held by Airbnb. Airbnb will only charge the amount held if an issue is reported by the host. The above provisions still apply and must be met.

6. Storage of Food Items: Guests to maintain a clean environment in the unit by not leaving food items out with containers open. Food items should be kept in the refrigerator to prevent attraction to pests. Food spills, crumbs, etc. should be cleaned promptly. Guest also understands that Hawaii is located in a tropical climate and that insects, rodents and lizards flourish in the environment, in addition to the animals native to Hawaii, including but not limited to the mongoose, feral cats and chickens. Although Coconut Condos will use its best efforts to hold interactions with these during guests' stay, guests understand that any contact by guest with such a pest/bird/animal within or outside the unit does not constitute a breach of this Agreement, or give guest any right to any refund or rental adjustment.

7. Check-­In/Check-­Out: Check-in instructions with a door code will be provided to you via email prior to your arrival. It is your responsibility to bring this information with you. Check-in is at 4 p.m. HST. Check-out time is 10 a.m. HST. If you check out later than 10 a.m. you will be charged $99 every 15 minutes for the first hour. If you are over an hour late checking out of the condo, you will automatically be charged another night. Early check-­in and late check­-out requests are available for an additional fee based upon availability. These requests must be made 24 hours in advance. Please contact reservationists for details. Any issues with the unit need to be brought to Coconut Condos' attention right away during your stay so that we can make it right. Resolutions cannot be offered if issues are not brought to attention during the stay. Coconut Condos staff will only be able to address any issues with registered guests of the unit.

8. Lost and Found Items: Coconut Condos is not responsible for lost items. Neither Coconut Condos nor the owner of the unit will be responsible for any lost, stolen or damaged items. In addition to shipping and handling charges to return items left behind, Coconut Condos charges a $25 fee to look for and retrieve lost items.

9. Mail: The front desk will NOT accept mail for you. If you need to have something mailed to you while staying at Aina Nalu, please make arrangements with USPS for a postal intercept.

10. Parking:  Parking on­site may require an additional daily fee, depending on the property. Please refer to property listings for parking rates.

11. Cancellations: A fourteen (14) day written notice is required for cancellation. Cancellations that are made more than fourteen (14) days prior to the arrival date will be given a full refund, minus the $149 booking fee + tax. Cancellations or changes that result in a shortened stay, that are made within 14 days of the arrival date, forfeit the full advance payment. Reservations booked before 11/1/21 require a thirty (30) day written notice for cancellation, and cancellations made within thirty (30) days will forfeit the full advance payment. Cancellation or early departure does not warrant any refund of rent or deposit. Coconut Condos’ cancellation policy does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations and similar events that can affect your trip. We strongly suggest that you purchase travel insurance. Airbnb reservations defer to the Airbnb cancellation policy.

12. Monthly Reservation Cancellations: Monthly renters must cancel (60) days prior to check-­in. Monthly renters who make a change that results in a shortened stay must be made at least sixty (60) days prior to check-­in.

13. No Daily Maid Service: Bed linens and towels are provided. There is no daily housekeeping. For reservations 21 days or greater a mid-­stay clean is required (varied fee according to unit). A starter supply of bath soap, toilet tissue, and garbage liners will be provided; however, guest will need to purchase further supplies as they will not be replenished during your stay. This is a privately managed unit and staff at the front desk will not assist you with towels, linens, or any supplies. Any property left excessively dirty may incur additional housekeeping charges.

14. Guests Liability: Guests agrees to accept liability for any damages caused to the property by guest or guest`s guests, including but not limited to, landscaping, misuse of appliances, and/or equipment furnished. If damages are in excess of the damage waiver, guest agrees to reimburse owners for costs incurred to repair/replace damaged items. The guest understands the condition - as well as the furnishings - will vary in each rental according to the owner's taste. All of the rentals are equipped for housekeeping with dishes, cookware, silverware and glasses. Please do not remove any furnishings, equipment or items from the unit, including any linen, dishes or other items from the unit. Locked areas such as owner's personal storage are exempt from this agreement and are off limits to guest. Guest understands that the condo is a privately-owned dwelling with the owner's furnishings and that neither Coconut Condos nor the owner shall be responsible for providing any additional furnishings or equipment. Guest will be solely liable for any additional costs, charges or expenses resulting from any damage, lost or stolen items or excessive check-out cleaning.

15. Illegal and/or Disruptive Activity: Coconut Condos reserves the right to remove any individual from the premises for any illegal or disruptive behavior on the premises. Coconut Condos, LLC reserves sole discretion in determining if a guest should be removed from the premises for illegal and/or disruptive behavior. No arrest or conviction is necessary for Coconut Condos, LLC to remove an individual from the property. If an individual is removed from the property for such activity, no refund will be issued for moneys paid to Coconut Condos, LLC.

Guest understands that there is no guarantee that properties adjacent to the unit and/or resort will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors, and any such disturbance shall not constitute a breach of this Agreement or give Guest the any right to any refund or rental adjustment.

16. Hold Harmless: All units are privately owned. Owners do not assume any liability for any loss, damage, or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity, or plumbing. Manager will use its best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Owner guarantees that any equipment will not break down during your stay. In the event of a breakdown, Manager will use commercially reasonable efforts to remedy the situation as soon as possible after notification of the breakdown. Additionally, such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments for any such mechanical failure. Nor will owners accept liability for any loss or damage caused by weather conditions, natural disasters, or other reasons beyond its control.

17. Internet: Each condo comes with complementary WIFI. Coconut Condos does not guarantee internet and cable connectivity if there is an outage. It is the guest's responsibility to contact Spectrum to restore cable and internet service. Guest understands that no refunds will be given for internet connectivity issues or lack of service.

18. Walkways and Common Areas: The guest is fully aware that the walkways can be dangerous, that they can be slippery when wet, and that injury is likely to occur to anyone not using caution. Guests should observe and adhere to all rules and policies as posted at the property. With full knowledge of the above facts and warnings, the undersigned accepts and assumes all risks involved in or related to the use of walkways and common areas. The pool areas are unsupervised and NO LIFEGUARD is on duty. Tenants assume full responsibility while using the pools and common areas at and will exercise caution at all times. All children must be supervised by a responsible adult at all times.

19. Additional Terms and Conditions: The guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges actual Owners from any and all claims, demands, and causes of action by reason of injury or whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her guests as a result of, or in connection with the occupancy of the premises and agrees to hold actual Owners free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their Principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.

20. Travel Insurance:  Coconut Condos has partnered with Generali Global Assistance, formerly CSA Travel Protection, to provide optional coverage for our guests. We strongly recommend purchasing travel insurance. It is 6.95% of your reservation total. Generali provides trip cancellation and interruption services, as well as emergency assistance and travel services, covering financial losses. If you choose not to purchase insurance at the time of the initial reservation, you may call or email us to add trip insurance.

21. Natural Disaster Policy:  Coconut Condos does not offer refunds or reschedule bookings due to hurricane activity. If you are concerned about the possible interruption, cancelation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase travel insurance at the time of booking. Travel insurance offers a comprehensive cancelation and interruptions policy, which can protect you not only in the event of weather-related storms, but for sudden emergencies as well. Please see section 20 above for more information on travel insurance. Without travel insurance, no refunds will be given for storms, hurricanes or natural disaster. Coconut Condos is not liable for events that may interfere with your scheduled occupancy, including but not limited to natural disasters, acts of government agencies, fire, strikes of terrorism and war.

22. Force Majeure:  There may be circumstances beyond our control in which the property might not be available for your reservation. Examples of these, but are not limited to, destruction of property, sale of property, water, gas or sewer leaks, fire or any other damage to the property making it inhabitable or potentially inhabitable. In the event of Force Majeure, Coconut Condos will do their best to make alternative arrangements, although alternative accommodations are not in any way guaranteed. Guest also agrees to relocate back to the original property when it is deemed available by Coconut Condos. This will be the full extent of our liability to the guest, and we will not be responsible for any other costs connected with any such cancellation howsoever arising.